Grouped by topic — pricing, certification and validity, turnaround, confidentiality, and general questions about ordering.
Pricing
Each service is billed on a published basis — per page, per word, per hour or per minute — shown on that service's page and in the full rate table. The configurator calculates your exact price live as you set quantity, turnaround, delivery format and any add-ons.
No. Every price on the site is shown ex. IVA, clearly labelled. IVA (21%) is added at checkout for Spain/EU consumers; a valid VAT ID applies the intra-EU reverse charge; non-EU customers are zero-rated.
The minimum charge applies automatically and is shown with an explanatory note in the configurator — never a silent substitution.
No — the price you see when you add to cart is the price that carries through checkout, unless you change the quantity, turnaround, delivery format or add-ons yourself.
Certification & validity
It is genuinely sworn — completed by a translator appointed under the Spanish Ministry of Foreign Affairs (MAEC) framework. We can confirm that; we can't confirm the specific acceptance rules of a foreign consulate, university or registry we haven't seen requirements for.
The apostille is applied to your original document, before or alongside translation, by the issuing country's competent authority — not by us directly. Add apostille handling (+€65) on the Certified & Sworn Translation page and we'll advise on your specific document.
In the Spanish legal system, traducción jurada (sworn translation) is a specific, regulated category, produced only by a translator appointed under the MAEC framework — stricter than the looser "certified translation" term used elsewhere.
We describe what a sworn translation legally requires as a factual definition of the product itself. We don't display certification badges or cite registration numbers we haven't had independently confirmed.
Turnaround
Express (24h, +60%) is the fastest tier on document-based services; Subtitling & AV and Interpreting have their own runtime- and booking-dependent equivalents.
Contact us directly at +34 786 862 756 or support@web-translate.com — very tight deadlines are handled case by case, subject to linguist availability.
From a confirmed order with the source document received — configure and pay first, then send the file if you haven't already, and the turnaround clock starts from whichever completes second.
Confidentiality
Every order is handled under a confidentiality process appropriate to the material. For legal, financial and medical work specifically, a signed NDA is available on request before work begins.
The assigned linguist and the second linguist who checks the work — no wider distribution beyond what's needed to complete and review your order.
Yes, on request — mention it when you order, or raise it via /quote/ for larger or ongoing engagements.
General
Upload it directly in the configurator, or use the "Send us the file" link on any service page to email it once you've placed your order.
Yes — add each configured service to your cart individually; they check out together as one order.
Spanish ⇄ English is our core pair. Additional European languages are available on request.
Report any demonstrable error within 14 days of delivery for a free re-work. Full refund terms are in the Refund & Cancellation Policy.
Yes, for ongoing or high-volume work — use /quote/ to scope it rather than the per-order configurator.
Still stuck? Call +34 786 862 756, email support@web-translate.com, or send us the details.